Terms and conditions

Terms and conditions

When purchasing on this site, you automatically agree to the following terms and conditions. Therefore, we recommend that you read the terms and conditions carefully before you purchase through our webshop.

Prices

Prices in the web shop are stated in euro (€) and include 24% VAT. Experience Workshop reserves the right to change the prices.

Orders

We don’t calculate shipping costs automatically at checkout, but send you an e-mail with the shipping calculation very soon after you have completed your order. This way, you will receive 2 e-mails: first an automatic confirmation e-mail and second, an e-mail including the shipping costs. If you don’t receive a reply (and have not found it in your spam folder either), please contact us at shop@experienceworkshop.org.

All items listed in the webshop are in stock. However, should we have any problems with our stock levels when receiving your order, we will kindly ask you to delay your purchase until you receive a notification that products are in stock again.

All merchandise remains property of Experience Workshop ay until full payment is received. The orderer must be over 18 years of age.

Delivery

Delivery time and price varies between countries. We use Finnish postal service for both domestic and international shipping. Presently we don’t automatically ship to countries outside of the European Union. Would you be interested in ordering from outside of the EU, please contact us at shop@experienceworkshop.org.

Estimated delivery times:
Finland: 2–4 days
Other EU countries: 4–14 days

Changing or cancelling the order

Once you have paid the order, you can no longer make changes to it. Contact the customer service of Experience Workshop ay.

Product defects

If you notice that a product bought from the webshop is defective, as defined in applicable consumer legislation, you may submit a claim. All claims must be made as soon as possible after becoming aware of the respective defect by using the contact details stated in the webshop. In the event that a claim leads to the product(s) being returned, Experience Workshop ay shall be liable for any costs of delivery caused by such return(s).

Please note that you bear the risk of damage or loss of the products you have ordered when the product has been delivered to you. If the packaging appears to be damaged, please do not accept the shipment.

Exchange & Return

Products ordered from the online shop have a 14-day exchange and return right. In Finland you can leave the product to be returned at the post office or at Matkahuolto to be delivered to us as a so-called customer return. Fill in the return form and send it with the product to be returned. Experience Workshop ay will pay the postage for the return inside Finland. In returns from outside Finland the customer has to take care of postage him/herself. Outside of EU you have 7 working days time to return the goods from the day you have received them. Please make your exchange item enquiries by e-mail: shop@experienceworkshop.org.

Items should be returned new, unused and in perfect condition. Returns that are damaged may not be accepted and may be sent back to the customer. Returns will be processed within 1-3 working days, from the day we have received the returned item. After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order.

Return address:
Experience Workshop ay
Vaasankatu 25, A16, 40100 Jyväskylä, Finland

Law & Jurisdiction

Finnish law will be applied to all disputes related to the Experience Workshop webshop or to these Terms and Conditions.

Security

We won’t provide any third party with your private data. The personal details given will be only used by Experience Workshop ay in order to fulfill your order.

Company Information

Name of the company: Experience Workshop ay
VAT Nr: FI27776992
Address: Vaasankatu 25, A16, 40100 Jyväskylä, Finland
Name of the bank: Keski-Suomen Osuuspankki
Address of the bank: Kauppakatu 22, 40100 Jyväskylä, Finland
Iban: FI5052900220531204
BIC: OKOYFIHH

For further assistance, please contact us at
+358452560420
shop@experienceworkshop.org